Terms and Conditions
By making a booking at Downhill Hostel you are agreeing to our terms and conditions
Check-out time is 11 am (11:00)
Check-in is between 3 pm (15:00) and 8 pm (20:00). Check-in is not available before 3 pm (15:00) as we need this time between 11 am and 3 pm to clean, re-set and replenish the hostel.
Guests must arrive to check-in to the hostel by 8 pm (20:00) unless special arrangements have been agreed with hostel staff. Guests that have not arrived to claim their bookings by 8 pm (20:00) without prior agreement from hostel staff, will be considered ‘no-shows’. The booking will be cancelled and the credit/debit card will be billed for the balance of the booking value.
We are a family run hostel and cannot offer 24 hour check-in! However, after guests have checked-in they are free to come and go as they please, there is no curfew under normal circumstances. We just ask that guests be courteous to the other residents if arriving back late.
Changes and Cancellations:
Individual bookings may be changed or cancelled up to 72 hours before the day of arrival. If you cancel a booking more than 72 hours before your arrival date you will forfeit your 10% booking deposit and any internet booking fees (if applicable) but will not be charged for the balance of the booking value. If you change a booking with more than 72 hours notice we will apply any deposit paid to the new booking.
For cancelations or changes less than 72 hours before the booking date the value of one nights accommodation will be charged to the credit or debit card used to secure the booking.
For ‘no-shows’ , i.e., bookings that do not turn up and do not contact us to cancel we will charge the full value of the booking even if it is for multiple nights.
For example, if you have a booking for a Friday and Saturday night and realize you will not be able to make it, you need to let us know by 8 pm on the preceding Tuesday. You can contact us by telephone or email and we will confirm your cancellation and will not charge you for any balance outstanding on the booking. If you can re-schedule the dates we will apply any deposit you have already paid to your new dates. If you realize on the Friday morning you are due to arrive that you will not be able to make it, please telephone to let us know! As long as you contact us to cancel the booking we will only charge you for one night, if you don’t contact us at all we will charge you for all the nights you have booked.
Group bookings must be secured with a deposit, normally 30%- 50% of the booking value. This deposit is non-refundable from the time it is received. The balance of the booking value is due 8 weeks prior to arrival. If a cancellation is made less than 8 weeks before the booking date we will make the date(s) available for other bookings and reimburse the original group for whatever booking value we are able to re-sell, less the original non-refundable deposit.
We reserve the right to refuse bookings that we consider inappropriate for our premises and to expel guests at our discretion for any behavior we deem anti-social (for example: individuals under the influence of excessive alcohol).
Groups of more than 8 people need to contact downhill hostel directly to book. If a group of more than 8 tries to book through a third party agent without prior agreement (i.e. hen or stag parties) the booking will not be honoured and deposit will be retained.
We will hold validated credit card details as security against any damage. The credit card holder is liable for any repairs or replacements caused by any person in the booking. In addition to the cost of repairs we may charge for any loss of business use while repairs are being done to the property up to a cost of £600.00 per 24 hours. We require legal proof of identity for every adult on the premises (passport for non UK residents or photo drivers license/ID card for UK residents). If a member of a group does not have acceptable identity documents we reserve the right to refuse entry to that person.Share